The world is has been changed by the exposure on WikiLeaks of hundreds of thousands US diplomatic cables laying bare the behind-the-scenes manuevering and perspectives of US diplomats and their allies.
The leaks created predictable dismay at the State Department and beyond, along with gritted-teeth promises to bring perpetrators to justice, and there is enough outrage and embarrassment in high places that this kind of action will no doubt go forward.
But, from a foresight perspective, it’s just “noise.” It is not the future. There can be no muzzling in the digital world. Just like we nod and smile when China tries to keep a finger in the Internet dyke, we should nod and smile at these diplomatic machinations to hold back the electronic tide.
A long time coming
This kind of upset has been a long time coming for the diplomatic community. Over the last 20 years, most industries and organizations have been forced to adapt to a world where instant copying and distribution of digital content means that electronic information is soon, if not instantly, freely available in the public domain. That is, an electronic document is effectively a public document no matter what anyone says or does.
Some have learned the hard way. Media companies slow to imbibe this new reality, from Encyclopedia Brittanica to Blockbuster, have gone to the wall. The music industry has fought a long fight against unsanctioned electronic redistribution, a fight it must ultimately lose. Police departments have found out that any time “policing” is going on, someone with a cell-phone is videoing it (digitizing it), and next thing that’s in the public domain too.
So now its US (and global) diplomacy’s turn to learn the digital lesson: if it’s digital, it’s in the public domain — already, or soon.
There are of course good arguments for secrecy. The sensitive baby-steps of international agreements need privacy protection. Leaking information may embarrass partners, scupper deals, put lives at risk, or compromise counter-terrorism. This is all true.
But to wag fingers over this is like EMI saying: “creator incentive is compromised by copyright violation.” True, but there go mp3s, zooming around the Internet.
Far from the public gaze
As already evident, first response of the authorities will be to try to shore up the system. The Secret internet Protocol distribution (SIPDIS) electronic archive will disappear or be ushered behind much higher security, access clearances will be hiked, and tougher followup and penalties for official secrets violations will be enacted —to make it safe for diplomats to go back in the water. That is, back to the 19th Century gentlemanly art of a quiet word here, a confidential nudge there, far from the public gaze.
But electronic information cannot be contained, and to think that it can is to live stupid. We inhabit a world where the electronic machinations of diplomacy and national interest can be sent anonymously to a drop box at any time. If the forces of national interest close down the current actors and Web sites, others will open (broadly supported by the quality news media.) Digital capabilities cannot be withdrawn and the thought of an anonymous electronic drop box cannot be unthought.
The writing is on the wall, and it says: “This Writing is On Everyone’s Wall.”
So we should anticipate that the public going forward will have a much greater visibility into the diplomatic process no matter what diplomats want or think is best.
The issue for senior government leaders is to choose their response path. Do they, as expected, act furiously to preserve the past; or do they embrace the future of their sector and perhaps even exploit the possibilities in it? Not everything should be made public, that’s what “top secret” is for. But for the rest, bringing the public into a high-quality, two-way sense of what is being done in its name could bear fruit of real political grounding for diplomatic initiatives, therein greater legitimacy.
Leadership is most commonly associated with motivating staff and streamlining organizational effectiveness. While this is core, leadership implies far more. It implies foresight and vision. Leaders are not just those who are responsible for an organization’s “best manifestation today.” Whether they like it or not, they also carry the burden of responsibility for their organization’s best manifestation tomorrow.
And tomorrow, as we know, will be different in important and sometimes surprising ways.
So any leader of note is soon asked to go beyond “effective managing,” to look out at the uncertain road ahead and steer to the desired destination on behalf of followers and stakeholders. Leaders take their institutions to the future.
Therefore, as enterprises are forced to transform in response to rapid social, technological and market change, so anticipating and competitively interpreting new opportunities and setting appropriate direction under conditions of complexity and uncertainty has become a key competitive skill — perhaps the key skill — leaders bring to their position.
There are, these days, more high-quality non-predictive approaches to strategic foresight and future-management than most managers are aware of. So this is what I get to go over with an impressive array of real-world Scottish managers in workshop mode in Edinburgh over the weekend.
But will leadership itself change?
In leading the future, there is also a meta-question: will leadership itself change? Does this skill have “a future?” Will leading mean the same thing in the next generation as it has meant in the past? Or are there new skills leaders will need to acquire for the new era of business and society?
In a recent Forrester hub blog piece “Thoughts on Leadership in the Social Era,” authors Josh Bernoff and Ted Schadler bring insight from their book Empowered, and Charlene Li’s book Open Leadership in asserting what it means to lead “in a social world.” They offer this 5-point checklist:
1. Share strategy continuously, especially changes in strategy
2. Embrace half-baked ideas
3. Use councils to coordinate
4. Celebrate failure
5. Celebrate success (Full text here.)
Would he require a skills upgrade? Image via Wikipedia
To be honest, this looks a lot like the flattening and opening-up “leadership revolution” of the dot-com boom and the post-recession 90s, which leads me to think, is leadership (including the foresight injunction) perhaps a constant rather than a changing skillset? Would any leader in history, from Jefferson to Jesus, not be able to lead in today’s environment? Would George Washington, Abraham Lincoln, Sir Earnest Shackleton, Mahatma Ghandi, Golda Meir, Nelson Mandela, et al would be able to lead in the 2nd decade of the 21st Century, or would they they require some kind of “skills upgrade” to be fit for the world of social media, empowered consumers, and so on?
I’m very tempted to say they would do fine. Hyper-information and social networking is just another set of challenges drawing on an age-hold leadership skill set, which includes knowing how to effectively communicate and persuade and inspire, no matter what the media conditions.
But I’m indebted to my friend and foresight-sounding-board-extraordinaire, Andrew Curry, for offering this perspective:
“I think there must be *some* changes in the demands on leadership as a result of:
- rapid feminization of the workforce
- secular shift in attitudes to authority/ trust
- emergence of ideas about complexity.”
Here’s a video of Arthur C. Clark in 1964, remarkably predicting that in 50 years we would be able to communicate equally from anywhere on the planet, and so work from Tahiti or Bali equally well as from London. He predicts brain surgeons in Edinburgh operating on patients in New Zealand as technology collapses distance. Fabulous foresight? To a point, yes. This has all become possible, and in the time frame specified.
But, making one of the classic mistakes of technology-driven futures thinking, Clarke lets his technological imagination blur basic insight into human nature and social service/product adoption. Specifically, he goes on to say that because of communications technology advances, “the city of 2000 may not even exist at all. The traditional role of the city as meeting place for a man will cease to make any sense.” .
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Note the gender paradigm blinkers. But anyway – the end of cities? Fat chance. One of the defining issues of the early 21st century is urban growth and the emergence of 10+ million-population mega-cities. And across the world, a higher proportion of the human population live in cities than at any point in history (and that proportion has just crossed 50% making humans for the first time a primarily urban species.) Hello? Arthur?
Why the miscue? First Clarke makes the classic error of holding key variables still while running technology forward. The key variable here is population growth. The number of people on the planet has doubled, at least, since 1964.
But that population could all be comfortably telecommuting from rural idylls, so there is another problem. Clarke fails to factor in social and economic pressures which sometimes run counter to technology advancement or, as in this case, merely absorb technology shift with no change. No matter how good communications get, nothing in the information-communications revolution has changed the age-old social truth that proximity matters. It matters to community welfare. It matters to social opportunities. It matters to career advancement, and so on. It mattered in the past. It will matter in the future. That’s why people are in jam-packed into into Los Angeles and São Paulo and Johannesburg and Seoul, etc., but not Tahiti. .
Anyone can see a trend – a pattern in the data, something waxing or waning in the world. You often see trend lists put out by research organizations or trend-tracking firms that itemize things on the march or in decline: people living in foreign countries up 10%; biodiversity down 30%; numbers of patents filed up 60%, and so on.
The harder task in achieving quality foresight is to judge across such lists what is really going to change the world and therefore the operating environment for most firms, and what is just, well, merely of passing interest. The true test is to get trend impact right, not merely to call the trend.
There is no exact science to this of course. But a good heuristic is to judge the strength of the trend (drivers for vs. blockers against) x change to status quo (how new is this really?) x number of people affected. In this regard, a recent FT article reports on a genuinely world-changing trend.
The story is about how Indian television stations, led by Murcdoch’s Star India and Viacom are writing more independent, assertive roles for women in soap operas to reflect new realities in the Indian middle class. They hope to renew viewer ratings, as this clip explains:
Source: FT.com
Star has recently launched Pratigya (Oath), about an ordinary girl who marries into a rich family and stands up to its chauvinist patriarchs, and Sasural Genda Phool, about a rich woman who marries into a middle-class family but insists on maintaining a modern life.
New womens’ roles and aspirations have permeated Western society in the past generation and a half, and have profoundly changed everything from dress to daycare. Now the other 5 billion are going there too.
I would not (I stress) expect the Western model to be followed to the letter. Cultures always interpret world trends and technologies their own way. But billions of girls are growing up to be unlike their mothers in key respects, and will demand industries — not just the media — move with them, and will reward those that do with unprecedented commercial opportunities. That’s a certain future.
Successful people are considered to be better future prognosticators than average. Why? Because it is assumed they must have known something about the future at some previous point in order to become as successful as they are. (Unfortunately Taleb’s various injunctions as to the workings of randomness fall on deaf ears, as do Gladwell’s many observations as to the tricky relationship between cause and effect.)
In 1995, at the height of Microsoft’s power over the economy and the zeitgeist (before Google came into its own, before Apple renewed, etc.) Bill Gates wrote “The Road Ahead,” which was, as one would expect, a broadly techno-optimistic look at the future. Did it see 9/11? No. Iraq War 2? No. The Credit Crunch? No. For a start it only really thinks about digital technology, and that’s going to be a very partial guide to the road ahead, at best.
But, in a recent The Atlantic article, “Bill Gates: More Profit than Prophet,” Tom McNichol evaluates Gates’s foresight on its own terms. As reproduced below, he finds it more “miss” than “hit.”
In general, Gates makes the mistakes outlined in Future Savvy, particularly in predicting the future based on its technological possibility rather than economic or social practicality. He’s short on systemic/feedback thinking and therefore misses side effects and unintended consequences. He also falls into the wishful-thinking bias: mixing up what he and (and Microsoft business) would like the future to be with what it really will be.
This last factor is less a mistake than a classic tool of future advocacy, and Gates would no doubt admit to a bit of this. It is illuminating (and sobering for future predictors) to see how much of the digital future Microsoft had within in its area of control in 1995, which it ceded to others. That lowered Microsoft’s ability to influence the road ahead and therefore weakened Gates’ predictions.
The McNichol analysis (shortened in places):
E-Mail Prediction: Gates wrote, “Electronic mail and shared screens will eliminate the need for many meetings. … when face-to-face meetings do take place, they will be more efficient because participants will have already exchanged background information by e-mail. … information overload is not unique to the (information) highway, and it needn’t be a problem.”
Verdict: Miss. Gates’s view of e-mail now seems naively Utopian, failing to account for unintended consequences. If anything, e-mail has made workplace meetings more frequent and less efficient. “Didn’t you get that e-mail?” is probably the single most common question posed at meetings, a query that often leads to … another meeting.
The Wallet PC Prediction: “You’ll be able to carry the wallet PC in your pocket or purse. It will display messages and schedules and also let you read or send electronic mail and faxes, monitor weather and stock reports, play both simple and sophisticated games, browse information if you’re bored, or choose from among thousands of easy-to-call up photos of your kids.”
Verdict: Hit. Gates’s wallet PC is more or less today’s mobile smartphone with voice capability added.
Wireless Networks
Prediction: “The wireless networks of the future will be faster, but unless there is a major breakthrough, wired networks will have a far greater bandwidth. Mobile devices will be able to send and receive messages, but it will be expensive and unusual to use them to receive an individual video stream.”
Verdict: Miss. Today, receiving a wireless video stream is neither expensive nor unusual; in fact, it’s so commonplace that most people don’t give it a second thought. Gates failed to anticipate that wireless would become cheaper and faster, but his chief mistake was a common but flawed assumption among techno-futurists: that new technology is adopted chiefly on the basis of technological superiority rather than social factors.
Social Networking Prediction: “The (information) highway will not only make it easier to keep up with distant friends, it will also enable us to find new companions. Friendships formed across the network will lead naturally to getting together in person.”
Verdict: Hit and Miss. One of the killer apps of the information highway has turned out to be social networking… But friendships formed online don’t regularly lead to face-to-face meetings. Far more common is the user with 250 Facebook friends, most of whom he rarely, if ever, sees in person.
Online Shopping Prediction: “Because the information highway will carry video, you’ll often be able to see exactly what you’ve ordered. … you won’t have to wonder whether the flowers you ordered for your mother by telephone were really as stunning as you’d hoped. You’ll be able to watch the florist arrange the bouquet, change your mind if you want, and replace wilting roses with fresh anemones.”
Verdict: Miss. Gates was right that the information highway would carry video, but he completely misread the social and economic factors that would shape its use in online commerce. How on earth would a harried florist find the time to hold a videoconference with every customer who orders flowers for Mother’s Day? What company would absorb the colossal expense of having orders changed at the last second according to customers’ shifting whims? Gates’s vision of online shopping has turned out to be a lot like past predictions about personal jet packs and moving sidewalks: a future that’s technologically possible but socially and economically impractical.
Videoconferencing Prediction: “Small video devices using cameras attached to personal computers or television sets will allow us to meet readily across the information highway with much higher quality pictures and sound for lower prices.”
Verdict: Hit. What came to be called webcams are standard issue on PCs, or can be purchased from Bill Gates’s favorite company for under $30.
The Internet and the Web Prediction: Gates’s 286-page book mentions the World Wide Web on only four of its pages, and portrays the Internet as a subset of a much a larger “Information Superhighway.” … Verdict: Miss. Gates’s notion that the Internet would play a supporting role in the information highway of the future, rather than being the highway itself, was out-of-date the day The Road Ahead was published… and he made major revisions to a second edition of The Road Ahead, adding material that highlighted the significance of the Internet. In many ways, Gates’s cloudy crystal ball regarding the Internet amounted to wishful thinking. Gates built Microsoft into a global powerhouse by selling proprietary software that users loaded onto their PCs. He wasn’t likely to warm to the idea that the same functions could be delivered cheaper and faster through a decentralized network that he couldn’t control.
Privacy Predication: “A decade from now, you may shake your head that there was ever a time when any stranger or wrong number could interrupt you at home with a phone call. … by explicitly indicating allowable interruptions, you will be able to establish your home — or anywhere you choose — as your sanctuary.”
Verdict: Little Hit, Big Miss. It’s true that technology lets you explicitly indicate allowable interruptions — you can use caller ID to dodge unwanted calls or sign up at the National Do Not Call Registry to nix telemarketers. But the notion that technology would pave the way to greater privacy has turned out to be anything but true.
I’m taken with these pictures of an experimental apartment created by institutes at the University of Karlsruhe, as featured in ArchDaily and Detail.
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The point is, this is not the future of housing. Many hyper-efficient solutions have been designed over the years — many such “machines for living in,” that worked perfectly as rational solutions but failed the social-market adoption test, and therefore did not become part of the future. The future is always what we (as a whole) choose from among what designers and technologists can create.
This prototype will fail it’s future-adoption test. Humans don’t live rationally. If I rolled my desk to the ceiling, I’d be showered with papers and headphones and flying coffee cups. You would too, no doubt.
Having said that, the inventive thinking here is intense and admirable. This prototype is like a good scenario in that it functions in the liminal zone between the plausible and implausible, allowing us to consider options and problems (and their solutions) that otherwise we would be blind to.
I can see some elements of this prototype finding their way into urban hyper-density new-build apartments, and when they do it will be fair to say the “futures thinking” was done here, in this project. .
In a recent Times article ‘The future was never going to be the C5‘ actor-comedian Ben Millar offers a familiar criticism of foresight work. Inter alia he says: “For all our achievements in art, science, and technology, the human race has always been spectacularly bad at predicting the future. Literature is littered with shockingly wide-of-the-mark utopias, dystopias, shiny suits, flying saucers and whole meals contained in a single pill. As a child of the Seventies, I was taught that as an adult in a world run by machines my main challenge would be how to spend my endless hours of leisure time…”
Yes, Ben. I’m sure you know this has all been said before ad nauseam. But more importantly, 40 years on many lessons have been learned, and it wouldn’t run foul of quality journalism standards to reflect this.
First, let’s be clear: nobody can predict the future. Anyone who says they can is a charlatan. Also, yes, unconscionably dreadful and irresponsible predictions have been made and are continually being made. But there are three problems with the ‘no-flying-car-so-there-we-can’t-predict-the-future’ argument:
(1) The kinds of predictions Millar cites are a product of a particular moment in Western thought and therefore foresight. The 1960s and early 70s were a time of Post-War American emergence, unleashing for a while a techno-futurist predictive rapture, most of which has indeed proved to be rubbish. There are still people, very famous talking-head futurists, promoting techno-rapture for the 21st century (caveat emptor) but as a whole the foresight field has moved on to become much more circumspect about what can be predicted.
Balancing techno-fantasy
Foresight practitioners are these days more likely to balance technology wowee with economic, social, and environmental friction; see systemic (often indirect or counter-intuitive) effects where once only simple cause-and-effect was seen; and create scenarios of key alternative outcomes rather than predict one.
(2) The second thing that is missed in gleefully deriding foresight work, is how many people and institutions get it right, or right enough. It’s axiomatic that in order to be successful a person or organization must have correctly assessed both key changes and rate of change in their operating environment. To take a famous case, as quoted in Future Savvy, while Nixon’s Vice President Spiro Agnew in 1972 erroneously forecast super-sonic passenger air travel, Herb Kelleher, founder of SouthWest Airlines, foresaw the low-cost air travel industry. Bingo. Billionaire. Similarly, behind every success one can find future thinking that, while sometimes latent, was present and correct.
(3) The purpose of foresight work is misunderstood. We cannot predict the future and it’s pointless to try. We can only assess signals of change, trends, and potential for surprises and reversals, including challenging our all-too-easily calcified mental models, and take this into a process of understanding alternative outcomes and pre-considering best strategic actions. In other words, actively stimulating the investigation and analysis of future conditions in order to create the basis of better decision-making today.
In fact sometimes the ‘strategic conversation’ that results from poor predictions is instructive to managers. As I say to clients: the goal of foresight work is better decisions not better predictions.
Back-street abortionists
The reality is that there is good and bad foresight work. Yes, some futurists are the technical and moral equivalent of back street abortionists. But the good work remains, and quality foresight is a critical advantage to decision-makers. The key thing is to be able to tell good foresight work from bad.
Simplistic trashing of foresight work en bloc ignores the weight of case evidence that people and organizations can improve their management of future uncertainty and/or create a situation where they manage the future better than competitors. Further, it encourages managers to fly blind into changing environments, often resulting in spectacularly poor decisions that deeply and widely punish their dependent stakeholders.
London Fashion Week, the UK’s slice of the $300-billion global fashion industry, starts today with flash of couture, whirring of camera and, no doubt, glug of Veuve-Cliquot. All the sass and celebrity pizzaz, and the actual catwalk schedule, can be found at londonfashionweek.co.uk
So… it’s teen giraffes tottering around in outrageous stuff, the watered down version of which will be pumped through the supply chain until it appears at your local department store in six-to-nine months. Same as it ever was, right?
In fact, not really. One of the gathering trends of the current era, across many industries, is the empowerment of consumers as ‘taste-makers,’ circumventing designers and specialist advisers. This is currently putting fashion executives through the wringer as “who decides” what is good, what is made and marketed, is being wrested from the fashion elite and from fashion intermediaries (glossy magazines like Vogue and Elle) by the “woman-in-the-street.”
The industry’s longstanding top-down orientation — where “we” told “you” what next year’s ‘look’ will be — is cracking as consumers who can easily access, share, and discuss every fashion preference, including their own, now get ‘networked affirmation’ rather than affirmation from the top.
Internet and mobile communications, and social networking technologies are behind this, of course. Access to style and fashion advice now comes anywhere, anytime. The stuffy catwalk shows are not open to the public (ah, the whiff of elitism still breathes for now,) but as a recent story in the LA Times points out: “Images can be seen online minutes after a designer shows them… The Internet makes it possible not only to read about fashion but to participate in it. The use of sites that enable users to create their own fashion-spreads, share photos of themselves in different outfits and elicit wardrobe advice from their peers is skyrocketing.”
The news for elite arbiters of taste in every industry in the 21st Century: it’s game-over. You will have to participate with your customers in their socially-networked formation of perceptions and opinions, a process you will be able to sometimes lead, but more often have to follow.
I’ve been following a fun little foresight project organized by Rohit Talwar of “FastFuture” contributed to by many members of the Association of Professional Futurists, which looks at new jobs that may emerge in the next 10-20 years as the result of science and technology advancement.
One of the benefits of thinking about science and technology foresight in terms of jobs is that doing so encourages a reality check, forcing the question: will someone get paid to do this, if so, by whom and why (how will it be profitable to the job giver?) In other words, the question is taken beyond whether one can imagine a job that will need doing or a job that someone might like to do it – that’s just mental bubble gum – to the more interesting and taxing issue of whether such need will justify enough paying customers such that the job will exist at all.
Of course, in all this science and technology progress will make new products and services possible partly by reducing the price point of providing them.
Not all of the jobs of the future listed below, I feel, pass this test. But many do. And it’s an interesting thought experiment. It’s a work in progress (see below.) The list as exists so far is:
1. Body Part Maker
Due to the huge advances being made in bio-tissues, robotics and plastics, the creation of body parts – from organs to limbs – will soon be possible, requiring body part makers, body part stores and body part repair shops.
2. Nano-Medic
Advances in nanotechnology offer the potential for a range of sub-atomic ‘nanoscale’ devices, inserts and procedures that could transform personal healthcare.. A new range of nano-medicine specialists will be required to administer these treatments.
3. Pharmer (sic) of Genetically Engineered Crops and Livestock
New-age farmers will raise crops and livestock that have been genetically engineered to improve yields and produce therapeutic proteins. Works in progress include a vaccine-carrying tomato and therapeutic milk from cows, sheep and goats.
4. Old Age Wellness Manager / Consultant Specialists
Drawing on a range of medical, pharmaceutical, prosthetic, psychiatric, natural and fitness solutions to help manage the various health and personal needs of the aging population.
5. Memory Augmentation Surgeon
Surgeons that add extra memory to people who want to increase their memory capacity and to help those who have been over exposed to information in the course of their life and simply can no longer take on any more information – thus leading to sensory shutdown.
6. ‘New Science’ Ethicist
As scientific advances accelerate in new and emerging fields such as cloning, proteomics and nanotechnology, a new breed of ethicist may be required. These science ethicists will need to understand a range of underlying scientific fields and help society make consistent choices about what developments to allow. Much of science will not be a question of can we, but should we..
7. Space Pilots, Architects and Tour Guides
With Virgin Galactic and others pioneering space tourism, space trained pilots and tour guides will be needed, as well as designers to enable the habitation of space and the planets. Current projects at SICSA (University of Houston) include a greenhouse on Mars, lunar outposts and space exploration vehicles.
8. Vertical Farmers
There is growing interest in the concept of city based vertical farms, with hydroponically-fed food being grown in multi-storey buildings. These offer the potential to dramatically increase farm yield and reduce environmental degradation. The managers of such entities will require expertise in a range of scientific disciplines, engineering and commerce.
9. Climate Change Reversal Specialist
As the threats and impacts of climate change increase, a new breed of engineer-scientists will be required to help reduce or reverse the effects of climate change on particular locations. They will need to apply multi-disciplinary solutions ranging from filling the oceans with iron filings to erecting giant umbrellas that deflect the sun’s rays.
10. Quarantine Enforcer
If a deadly virus starts spreading rapidly, few countries, and few people, will be prepared. Nurses will be in short supply. Moreover, as mortality rates rise, and neighborhoods are shut down, someone will have to guard the gates.
11. Weather Modification Police
The act of stealing clouds to create rain is already happening in some parts of the world, and is altering weather patterns thousands of miles away. Weather modification police will need to control and monitor who is allowed to shoot rockets containing silver iodine into the air – a way to provoke rainfall from passing clouds.
12. Virtual Lawyer
As more and more of our daily life goes online, specialists will be required to resolve legal disputes which could involve citizens resident in different legal jurisdictions.
13. Avatar Manager / Devotees – Virtual Teachers
Avatars could be used to support or even replace teachers in the elementary classroom, i.e., computer personas that serve as personal interactive guides. The Devotee is the human that makes sure that the Avatar and the student are properly matched and engaged.
14. Alternative Vehicle Developers
Designers and builders of the next generations of vehicle transport using alternative materials and fuels. Could the dream of underwater and flying cars become a reality within the next two decades?
15. Narrowcasters As the broadcasting media become increasingly personalized, roles will emerge for specialists working with content providers and advertisers to create content tailored to individual needs. While mass market customisation solutions may be automated, premium rate narrow casting could be performed by humans.
16. Waste Data Handler
Specialists providing a secure data disposal service for those who do not want to be tracked, electronically or otherwise.
17. Virtual Clutter Organizer
Specialists will help us organise our electronic lives. Clutter management would include effective handling of email, ensuring orderly storage of data, management of electronic ID’s and rationalizing the applications we use.
18. Time Broker / Time Bank Trader
Alternative currencies will evolve their own markets – for example time banking already exists. (Time banking facilitates reciprocal service exchange based on units of time.)
19. Social ‘Networking’ Worker
Social workers for those in some way traumatized or marginalized by social networking.
20. Personal Branders
An extension of the role played by stylists, publicists and executive coaches –advising on how to create a personal ‘brand’ using social and other media. What personality are you projecting via your Blog, Twitter, etc? What personal values do you want to build into your image – and is your image consistent with your real life persona and your goals?
I added a few of my own to the database (trying to avoid repetition) which would both be needed and economically justifiable:
(1) Organ Agent: person who sources and negotiates real or artificial organs on behalf of those in who want them. Interacts with donor, manages prices or bids if applicable, negotiates with hospitals, and so on.
(2) Automated Systems Monitor: person who oversees automated systems (e.g. smart highways) and intervenes and corrects as necessary. “ASMs” would each need specific expertise in their field — transport or manufacturing or surgery or whatever is automated — but would share the specific skill of being a complex-automated-system monitor, evaluator, and emergency troubleshooter.
(3) End-of-Life Planner: person who helps people plan and manage their own death (combating the fact that medicine/technology will be able to keep most people technically alive pretty much forever).
In all the predictions of the future that I have ever read or heard, and all the scenarios I have been exposed to, it’s almost unheard of to see one that says “the squeezed middle class keeps their eye on a good deal, as they always have.”
I’m thinking about this as I see the Guardian today featuring a story about how “Poundland” has doubled it’s profits. Poundland is a copy-cat of the venerable US institution, the “dollar store,” where everything cost the same price, in this case £1.
Pic: Andrew Fox, The Guardian, August 4, 2009
The merchandising of these stores is not unsubtle. There are definite too-good-to-be-true loss leaders, but these more than offset by the many items that cost pennies wholesale. Fair enough. And recently reported doubling of profits is because more people are buying at these stores (downshifting) due to recessionarly squeeze and/or because of the current “sense of thrift” in the zeitgeist which makes pennywatching more “the done thing.”
But neither merchandising, nor consumer psychology is our primary concern here. From a foresight point of view, the point is that forecasts of 2010 that were around around a decade or two ago didn’t quite get around to saying anything about Poundstretcher leading a healthy economic life. It’s as unsexy as anything, compared to “peak oil” or advancing “singularity,” or nano-babble, and so on into the glorious future – or its polar alternative: crash & burn, soup kitchens, urban warlords rampaging, and so on.
But here we are coming to the end of the decade and a basic retailing gimmick for the squeezed middle-class consumer is well trafficked and very much part of the future. Yes, it’s success correlates with tougher times, but economic cycles will be with us repeatedly through the rest of the century and beyond.
This doesn’t mean there won’t be breakthroughs in technology or in consumer behavior. In fact, looking at the picture, one surely would not have got a pound for any amount of plain bottled water in a retail environment 20 years ago. Things do change. They just change slowly, or unevenly, against the gritty reality of savvy agregate choices made by a wary (global and growing) middle class.
The copy of USA Today, slipped under my Chicago hotel room door on Friday—failing which I would have missed the event entirely—marks the 40th anniversary of Apollo 11 putting man on the moon (July 20, 1969). It says: “40 years after Apollo 11: What’s our Next Step?” The strap goes on: “The moon again? Mars? An asteroid? Four decades after the moon landing, NASA seeks a new—and affordable—frontier in space.”
The failed “our-future-in-space prediction” cluster is useful because it is the poster child for bad predicting, nothing less than foresight idiocy in its purest form, worth mentioning only because it helps us to see smaller and more subtle future-thinking mistakes we make routinely.
This is what I said in Future Savvy (Chapter 5):
“The forecasts that surrounded the future of space travel and exploration are perhaps the most high-profile and comprehensively poor set of forecasts ever made, and therefore provide a good vantage point to consider what can go wrong in forecasting. From the 1950s, space was a huge topic of interest. All significant earthbound exploration challenges had been overcome, technology was moving rapidly, and what lay ahead, unconquered, was space. The need to explore it was deeply in the zeitgeist.
“At the same time, the Cold War created the specific situation where beating the Soviets in prestige projects was an important priority, important enough to divert massive resources to it. J.F. Kennedy’s rousing (future-influencing) 1961 prediction of putting a man on the moon by the end of the decade motivated and galvanized the United States, and the resulting Gemini and Apollo programs made this not only a human achievement but a successful prediction. As a result, analysts of all stripes were quick to project the trend and predict a moon base, lunar communities by 2000, followed soon by trips to Mars and beyond, and on to the limits of space. . . .
“The last man to set foot on the moon was in 1973. The Space Shuttle tried to maintain forward momentum under the guise of scientific research, not without disaster, and an almost inconsequential international space station has been built. To this day there are many who cry into their soup over the lack of space exploration and conquest. So what happened? The groundswell of prediction was wrong because it failed to see that putting a few U.S. men into orbit did not add enough value to enough peoples’ lives to justify the expense—particularly in the economically uncertain 1970s. In the end, the majority of consumers voted with their wallets to postpone, if not entirely eviscerate, human space exploration.”
One could go into great detail, but simply put, the intertwined elements resulting in this poor view of the future were:
1. Failure to recognize user utility and the choice consumers make in determining the future. That is, for most people the cost of any space venturing is not worth the benefit (i.e. what benefit?) The fact that we “can do it” is hardly relevant. The real futures question is always: do most people want it? In the 1960s space was “worth it” (particularly in that the goal was clear and bounded) because spending billions on a prestige project made sense at a time of (a) absolute US economic prosperity and (b) ideological dispute with the USSR.
2. Projecting trends without considering the strength of underlying drivers. Space exploration was, apparently, on-the-up in the 1950s and 60s. But trends are only as good as the drivers that support them. When the drivers go away (lack of public support due to cost/benefit issues) the trend stops. In fact, there is no real, dependable, trend to space exploration. There was a blip in the 1960s when conditions temporarily favored a national prestige extravaganza. There wasn’t a trend before, and there hasn’t been any since.
3. Forecasting mired in the conditions or spirit of the present, the zeitgeist. Space was important in the golden-era 50s and 60s; and particularly in that it was arena of competition with the Soviets. But it’s always a mistake to assume the framing conditions of the present will exist in the future, and in this case 40 years later, they most certainly don’t.
Don’t hold your breath
What of 40 years time? It is quite likely that “space flip” flights into orbit will be safe and cheap enough to commercialized in the next decade. Unmanned probes (again safe and relatively cheap) will continue, and popular access to their images and experiences will be greatly enhanced. But that’s all that will happen until such time as costs and other conditions of possibility change fundamentally, which implies a completely new form of space travel, of energy, of materials, and of human resilience and longevity. Not in this century.
Wired Science ran a July 20 article “40 Years After Apollo 11, NASA Maps Out the Future,” which puts the best possible spin on this unmanned-probe future. It is careful to end without crushing the feelings of space junkies, saying: “Any American landing on Mars through the Constellation program would come some time after 2030.” It won’t happen, and here’s another secret: if anyone is going to land anywhere it will be a Chinese person. China still has prestige projects ahead of it, and human space exploration could be one of them.
Top of the news yesterday along with Iran’s election protest was Israeli prime minister Benjamin Netanyahu’s statement that he — as leader of the right-wing Likud party — could endorse a Palestinian state. It was framed in conditions on Jewish-state recognition, and requirements on security, borders, refugees and Jerusalem that are, from today’s vantage point, very difficult to imagine Palestinians or Arab states agreeing to. So no change is expected. Even the breaking-story reporters had to admit that, rhetoric aside, this is not a breakthrough.
There’s an old joke in journalism from the 1970s that goes: “You can write the same headline on any and every story about Israel’s relationship with its neighbors: ‘Prospects for Middle-East Peace Dim.’”
Sure, it’s partly Eeyeore-ish journalist wit. But what’s interesting from a foresight point of view is that, running the world forward 40 years shows it was a reasonable understanding of the future. Why? Solid foresight is always predicated on a solid understanding of the forces for and against change. “Prospects for peace dim” acknowledged that forces and enablers of change were overpowered by what was preventing anything fundamental from happening (friction and blockers in Future Savvy terms.)
The basic truth is that Israel-Middle East is a complex situation characterized by a more-or-less equal balance of power. Israel has military and nuclear superiority, and US backing. Arab countries have oil, population numbers and population growth, and a billion more-or-less sympathetic moslems around the world, and therefore time on their side. They also have, particularly in Gaza, relatively widespread poverty and low welfare and educational development, which is a force against moderation and therefore a negotiated settlement.
A genuine balance of power means we have equilibrium, and therefore should expect no change. That’s why we’ve had plenty of skirmishes, but no change in 40 years.
Looking out for the next 40 years, is this still the case? Can we write “Prospects for Middle East Peace Dim” on all news stories for another two generations? Following the foresight logic above, this depends on whether anything breaks the fundamental equilibrium. There are four issues apparently large enough to threaten the status quo:
Water shortages and water conflicts
Change in US policy
The end of oil-based transport energy
Iran going toxic
Water is a favorite of trend-foresight sessions. It sounds like the key issue in a rising-population world. In theory yes, but it’s unclear whether it will lead to anything more than local conflicts or wars, which in Israels case, we have already. On US policy, the Obama administration is attempting to show even-handedness, but its strategic interest lies with Israel as military ally and ideologically temperate (democratic, at least) bastion in the region. So no change there either. On oil, we are definitely in an era where – for security and climate change reasons – fossil fuel is entering it’s twilight phase, which will erode revenues and therefore power of ME Arab states. But, as mentioned earlier, poverty is as great an obstacle to peace as any other. (Remember the Israeli “let’s-grow-our-way-out-of the-situation-together peace platform of the 1990s, seeing tackling the development issues as the root of creating moderate mindsets across the region.)
That leaves Iran which may change the balance if it really goes toxic (develops and uses nuclear weapons in terror strikes.) This is a low futures likelihood – it’s not just luck that nukes have stayed in their box since 1945 – no state wants to carry the stain of the nuclear pariah for all time. There’s a moral blocker on this outcome that has worked for generations. Nuclear powers rattle, but the don’t bite. But … what if the wildcard scenario of a massive nuclear strike on Israeli soft targets were to happen, what then? The current low-grade hostile standoff would become a supernova, but we’d still have power balance, and while we have that we’ll have status quo and journalists can expect to write “Prospects for Middle East Peace Dim” on top of every story about the region for another 40 years.
College graduation is a fabulous time and place to think big, and therefore a good place to have a futurist do the thinking. Peter Schwartz recently gave the valedictory address to the 2009 graduating class of Rensselaer Polytechnic Institute (he graduated there in 1968) and offered a grand 10-point challenge list for techies of the future:
Allowing for the usual pep-talk style of these things, it’s possible to boil the list down to five key things, which will indeed be essential to technology enabled industry and social change in the lifetime of today’s college graduates:
1. Non-pulluting, inexhaustible energy. Schwartz mentioned potential sources including fusion and gasoline-excreting molecules. “We need something new for the long run, and it will require new physics, new chemistry, new materials, new biology, or likely some combination.”
2. A “bio-industrial revolution” to make production of goods more energy efficient and environmentally sustainable.
3. Advancing understanding of the human brain, and developing new means to combat aging effects.
4. Improving agriculture to raise yields while reducing environmental costs.
5. Better urban planning, civil engineering, and smart architecture for more sustainable cities.
A fairly well known list – yet these are the key issues. But the most interesting thing of all that Schwartz said was this:”graduates should not assume they can do it alone. Collaboration is a key ingredient of progress.”
“At some point in the next few years, probably by the time you are 30 … you will have to make a life trajectory decision that no one tells you about: Are you mainly going to work on your own or work through others?” Schwartz said. “Many engineers, scientists, artists, poets, writers have great lives working mostly by themselves. But there are many things you cannot do on your own. If you want to lead research teams in larger organizations, or design and construct new buildings, or make movies or start new businesses, the skills of human collaboration are essential to success.”
In other words, collaboration – the means to and willingness to and resources to collaborate (globally) – is a key enabler of important breakthroughs. In theory everyone knows this and everyone agrees. But how much of competitive and legal process is all about protecting individual or national work, that is disrupting collaboration?
So in addition to the grand technology challenges for coming lifetimes, I offer a similar grand policy challenge (perhaps for Kennedy School grads of 2009): create the policies that genuinely promote and encourage collaboration. Do not encourage people, or companies, or countries to see benefit in working on their own. Facilitate and reward information sharing at every level… and then the Rensselaer grads and their equivalent around the country and the world will really be able to create the future that Schwartz envisions.
For event report see Rensselaer Polytechnic Institute http://news.rpi.edu/update.do?artcenterkey=2585
Apocalyptic predictions are designed to be wrong. The point of doing them, as with “1984,” “Brave New World,” “When the Wind Blows,” etc., is to raise consciousness to negative outcomes and engender action so that the prediction, by succeeding in purpose makes itself incorrect in fact. “The Age of Stupid” is this all over. See the trailer here:
There is also a documentary about how the movie was funded and made.
Set in 2055, post the environmental global climate change collapse, it features last-man-on-earth (Pete Postlethwaite) as an archivist in a tower refuge somewhere in the Arctic north of Norway sifting through records of human life before it was wiped out, trying to find out why people did nothing to stop the eco-catastrophe that was imminent. The plot device allows filmmaker Franny Armstrong, (director of McLibel, 2005, about environmentalists who successfully challenged McDonalds) to showcase a selection of real reportage and news clips from today to withering effect. Like any good scenario it gives granularity: dates, names, actions, timelines. It points fingers and mentally readies the reader-watcher to act.
By all accounts this is a punchier movie than Al Gore-fronted “An Inconvenient Truth (2006),” and punchy is what is required to effect the goals of a future-influencing forecasting, that is, an assault on the powers that be and/or on public complacency.
By the way, if you want to see the best activist consciousness-raising movie (ever!) see Pete Postlethwaite in the anti-Thatcherite “Brassed Off.”
A basic tool of foresight work is horizon scanning, that is, scanning for signals of change, early portent of trends, straws in the wind of change. Futurists do it habitually, and if not habitually then – the wisdom is – do it routinely by consciously scanning sources of information you don’t normally. Buying an agricultural weekly or teen idol rag at the airport, rather than your standard dose of the Economist.
It was in this spirit that I picked up the UK launch issue (aka May 2009) of Wired. Actually it’s not the first launch. Wired was in the UK ten years ago, but Condé Nast withdrew it in the dot.com crash. In the US at the time, I remember when Wired, the poster child of the Silicon Valley / Nasdaq bonanza, was almost as thick as a phone book each month. But those days were soon over.
Anyway, who could resist an offering that was about to tell me about my “Life in the future. “Fake Meat, Robots and Electro-Sex: the World is About to Change.” On the cover are, I kid you not, flying cars!
Now, I wouldn’t take this stuff seriously for a moment, if everyone else promised not to. But they don’t. So here we go. In the “What’s Next?” cover story 46 experts make 99 predictions about the next 40 years, and none of them will happen, or not in the time frame expressed.
Oh, moon settlement?
I shrink from sharing the list. Meal replacement patches, check. Moon settlement, check. The male pill, check. Every techno-fantasy of the jockish sci-fi world, check. Well, let’s stop on the male pill for a moment. Can we not do it? Sure we can do it – today. What’s stopping it is not technology. It is attitudes (machismo, essentially). So Wired experts are telling us that this will go away in a decade. Puh-leez.
I hardly need mention there’s no method given behind any of these expert forecasts.
Don’t you think Wired should be asking themselves why, in 2009, they are producing 186 pages of dead tree and carting it around the country in carbon-emitting trucks? Technology-vision may lead you to a view of the future. But it’s unreliable. The future is determined by what consumers are ready for. Well, that’s one of the 20-or-so key forecast filtering principles of Future Savvy.
Perhaps we should look at the cover story for what it is really about – which is selling magazines. Because, there’s no doubt that tech is changing, and many new capabilities are coming on stream, and this is very, very fascinating to imagine uses for. And this fascination is what Wired packages and sells. Don’t bet any money on the predictions though, certainly not their timeline.
But sturdy in some areas
Aside from the predicting lark, it’s a good magazine of its kind. The features are well-conceived, well-written, for example, one about how the BBC iPlayer business was built; a feature on sea salvage; a profile of PayPal founder Elon Musk; the David X Li formula and how it mis-calculated risk, and so on. Great stuff. Actually quite a sturdy business-oriented-view of techno-change, if you can get past the boys-with-toys riff of the magazine as a whole.
So, actually, much to like. Just, please, don’t think a lad’s mag is going to tell you anything coherent about the future.
Strategy and Management guru Gary Hamel recently had things to say on the WSJ blog about how management needs to evolve, as follows:
Says Hamel, “The experience of growing up online will profoundly shape the workplace expectations of “Generation F” – the Facebook Generation. At a minimum, they’ll expect the social environment of work to reflect the social context of the Web, rather than as is currently the case, a mid-20th-century Weberian bureaucracy.
“If your company hopes to attract the most creative and energetic members of Gen F, it will need to understand these Internet-derived expectations, and then reinvent its management practices accordingly.”
He cites 12 work-relevant “the post-bureaucratic realities” that tomorrow’s employees will use as yardsticks in determining whether your company is “with it” or “past it.” These are:
1. All ideas compete on an equal footing.
2. Contribution counts for more than credentials.
3. Hierarchies are natural, not prescribed.
4. Leaders serve rather than preside.
5. Tasks are chosen, not assigned.
6. Groups are self-defining and -organizing.
7. Resources get attracted, not allocated.
8. Power comes from sharing information, not hoarding it.
9. Opinions compound and decisions are peer-reviewed.
10. Users can veto most policy decisions.
11. Intrinsic rewards matter most.
12. Hackers are heroes.
One hesitates to question Hamel, whose edifice of work, bookended by Competing for the Future (1994) and The Future of Management (2007) is as eloquent and substantiated a guide for innovation and future-thinking in management as you will find.
But, what is startling, for those of us around long enough to remember the Web-excited 1990s, which includes Hamel of course, is that these 12 principles are really old stuff, the mantras of the Internet 1.0 … the needs of Gen F are apparently not different to the needs of Gen Y.
But, now it’s a dozen years later, and this future is still the future. Hmm.
New management, but not in old bottles
Actually, surely Hamel’s beef is with the Fortune 500 set particularly, because what has happened is that most small and niche companies have already embraced a big chunk of these new-management attributes. It’s specifically the Fortune 500 that lags: but then, running organizations with stakeholders and budgets resembling mid-sized countries seems to fly in the face of Gen F value set.
Looking abroad, it appears that a Chinese factory or an Indian call center are not about to convert to Gen-F values either. Command and control, and uncreative hyper-attention attention to margins — effected by the Weberian bureaucracy — is the route to profit for them. The old paradigm will rule, and rule well.
From the Future Savvy vantage point, the real future will have, broadly speaking, two types of firm, the Weberian and the Gen-F. Firms running 19th century-type businesses will run them in 19C ways. Funky firms exploiting new ideas have already changed management style significantly and will continue to do so.
Publication of the Institute for the Future’s “Map of Future Forces Affecting Sustainability” on the same day that it is revealed that Sir Fred Goodwin (50) of failed & baled Royal Bank of Scotland (RBS) will get a £693,000 (about $1,000,000) a year payment for the rest of his life, gets me thinking about short-termism and its entrenchment.
The IFTF’s full map is available for download here. Quick aside: these maps, putting complex forces into visuals, have defined IFTF’s public (and client, one presumes) communications for over five years, and have raised the bar of excellence in the foresight communications. The company has produced many such outstanding maps, some publicly available.
The new map and Sir Fred-gate are unrelated of course. But here was the connection for me: The IFTF map lists six “Key Driving Forces” (2007-2017) in the area of sustainability, and the first is: “An Imperative for Looking Long: The 21st century will test our ability to grasp the future impacts of present choices, but even as we struggle to incorporate future knowledge into our day-to-day decisions, we’re tuning up our bodies and minds and even our cultural frameworks for a much longer view.”
My question is, “really?” Is the long view really a driver – something that will drive change and shape the future? Or do we hope it is. Are we trying to talk it into being?
No question that the long-term view is crucial. Solving just about any social, technological, or environmental problem requires sustained long-term action. And everyone who works in foresight keeps evangelizing long-termism. But, in fact, what we have in industry and government is rampant short-termism and there is no indication this will change, despite the crisis and many heartfelt calls.
Linking big to long
The problem with Sir Goodwin’s package (in career and in retirement) is that the reward numbers were based on short-term company returns. “Hey, we made lots of money this year, so you get a big bonus, and you get a big bonus,” etc. But a few years down the line – in the long term – it turns out that no bonuses were valid (if a bonus is, truly, a reward for success).
Put it another way: in finance, as in other aspects of society, technology, and the environment, we don’t know if we’ve succeeded or failed until the long-term numbers are in. Few would have a problem with handsome rewards for a valuable job well done, but those rewards must surely be delayed, and delayed, until we are in command of the long view of the performance.
Easy in theory, hard in practice. Perhaps impossible in practice when most politicians and legislators are themselves on a short 3-7 year cycle, like CEOs. I have some inkling from the IFTF map that the thinking is that life-extending technologies will improve to the point where people will really see themselves in for the long haul, and so adopt a longer perspective on benefits and rewards.
Time on the clock
Perhaps. But, life-technologies aside, plenty of decision-makers – Goodwin included – still have a lot of time left on the clock and that doesn’t appear to stop them chasing and cashing in short-term incentives at the expense of the future. Or legislators (and the public who votes them in) structuring performance rating on our immediate perception of their performance.
What we have, and what we have increasingly had (the trend) over the past few decades, is systemic short-termism. Winning in the next annual report or the next election is what what leaders’ rewards are based on. Incentives for politicians or business leaders or even scientists or engineers to make a better world for 2025 or 2050 are negligable.
Until there is reason to anticipate that this fundamental underlying short-term incentive structure and mentality changes (that is – convince me – who will change it and how?) the future savvy perspective must say that the “long-term imperative” remains a nice sound-bite, but not a material driver of anything.