Future Savvy: Turning Foresight Into Value

We owe a debt to Nassim Taleb for memorably encapsulating the demerits of predicting by extrapolating trends as “The Turkey Problem,” and now seems the moment to reiterate it:

Imagine you are a turkey. Every day someone comes to feed you. Every day you get bigger. Your portion sizes get bigger too, brought by a nice man at regular intervals. You extrapolate the trend and you confidently predict a bigger you, with more to eat. Regularly too.

But what happens is … Thanksgiving. Or Christmas

Taleb, N., The Fourth Quadrant: a Map of the Limits of Statistics, Edge Foundation, September 2008

The hard reality for those who predict the future by extrapolating trends (and those gullible enough to believe them) is that even if our turkey had excellent data points (carefully observed and accurately recorded in, for example, a time series analysis) and, moreover, even if our turkey was a mathematically sophisticated — not merely simply projecting trends, but applying all the latest modeling techniques, from moving averages to compound regression — he is still going to be wrong about the future. Dead wrong.

All the data analysis in the world, all the fancy computer software, all the consulting time paid for, and he is still a dead duck.

Ouch. The lesson: there may be (or, vexingly, may not be) something outside the trend, a framing condition, which where it does exist is invisible within the trend projector’s mental model. The only way to get a view of the future that is “robust to Thanksgiving” is (a) to question assumed framing conditions, for example through properly done scenarios, and (b) to hold a view of the future which assumes fundamental ‘game-changing’ surprises can and will occur.

If, as they say, “the trend is your friend” it is assuredly only your fair-weather friend.

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In a recent Times article ‘The future was never going to be the C5‘ actor-comedian Ben Millar offers a familiar criticism of foresight work. Inter alia he says: “For all our achievements in art, science, and technology, the human race has always been spectacularly bad at predicting the future. Literature is littered with shockingly wide-of-the-mark utopias, dystopias, shiny suits, flying saucers and whole meals contained in a single pill. As a child of the Seventies, I was taught that as an adult in a world run by machines my main challenge would be how to spend my endless hours of leisure time…”

Yes, Ben. I’m sure you know this has all been said before ad nauseam. But more importantly, 40 years on many lessons have been learned, and it wouldn’t run foul of quality journalism standards to reflect this.

First, let’s be clear: nobody can predict the future. Anyone who says they can is a charlatan. Also, yes, unconscionably dreadful and irresponsible predictions have been made and are continually being made. But there are three problems with the ‘no-flying-car-so-there-we-can’t-predict-the-future’ argument:

(1) The kinds of predictions Millar cites are a product of a particular moment in Western thought and therefore foresight. The 1960s and early 70s were a time of Post-War American emergence, unleashing for a while a techno-futurist predictive rapture, most of which has indeed proved to be rubbish. There are still people, very famous talking-head futurists, promoting techno-rapture for the 21st century (caveat emptor) but as a whole the foresight field has moved on to become much more circumspect about what can be predicted.

Balancing techno-fantasy

Foresight practitioners are these days more likely to balance technology wowee with economic, social, and environmental friction; see systemic (often indirect or counter-intuitive) effects where once only simple cause-and-effect was seen; and create scenarios of key alternative outcomes rather than predict one.

(2) The second thing that is missed in gleefully deriding foresight work, is how many people and institutions get it right, or right enough.  It’s axiomatic that in order to be successful a person or organization must have correctly assessed both key changes and rate of change in their operating environment. To take a famous case, as quoted in Future Savvy, while Nixon’s Vice President Spiro Agnew in 1972 erroneously forecast super-sonic passenger air travel, Herb Kelleher, founder of SouthWest Airlines, foresaw the low-cost air travel industry. Bingo. Billionaire. Similarly, behind every success one can find future thinking that, while sometimes latent, was present and correct.

(3) The purpose of foresight work is misunderstood. We cannot predict the future and it’s pointless to try. We can only assess signals of change, trends, and potential for surprises and reversals, including challenging our all-too-easily calcified mental models, and take this into a process of understanding alternative outcomes and pre-considering best strategic actions. In other words, actively stimulating the investigation and analysis of future conditions in order to create the basis of better decision-making today.

In fact sometimes the ’strategic conversation’ that results from poor predictions is instructive to managers. As I say to clients: the goal of foresight work is better decisions not better predictions.

Back-street abortionists

The reality is that there is good and bad foresight work. Yes, some futurists are the technical and moral equivalent of back street abortionists. But the good work remains, and quality foresight is a critical advantage to decision-makers. The key thing is to be able to tell good foresight work from bad.

Simplistic trashing of foresight work en bloc ignores the weight of case evidence that people and organizations can improve their management of future uncertainty and/or create a situation where they manage the future better than competitors. Further, it encourages managers to fly blind into changing environments, often resulting in spectacularly poor decisions that deeply and widely punish their dependent stakeholders.

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One of the benefits of scenario-based future thinking is the ‘permission’ to think through alternative future outcomes without necessarily predicting them. ‘Predictors’ focus, by contrast, on isolating the highest probability future in order not to have to think through or plan for less likely outcomes.

Predictions of the dollar’s demise are as old as the greenback itself of course, but over recent weeks the specter of the dollar heading way way below its trading range — a dollar crunch — has entered the zone of the credible, or, in scenario terms, the ‘cone of plausible uncertainty.’ That means decision-makers with lots at stake are taking it seriously.

Like the British pound, the dollar has been under a cloud due to perceptions of economic fallout from the credit crunch and global recession, but particular questions about the US currency have recently surfaced, driven by reports [Robert Fisk's 'The Demise of the Dollar' story in The Independent (Oct 6)]  that “Gulf Arabs are planning – along with China, Russia, Japan and France – to end dollar dealings for oil, moving instead to a basket of currencies including the Japanese yen and Chinese yuan, the euro, gold and a new, unified currency planned for nations in the Gulf Co-operation Council” (Saudi Arabia, Abu Dhabi, Kuwait and Qatar).

The subtext is far from merely financial. Practically, it would mean that on any day, the real cost of oil to US consumers and businesses would go up or down depending on the strength of the currency. This is something America is not used to. But, more deeeply, dropping dollar-denomination of oil is a direct shot across the bows of Washington’s say over oil affairs, and the hegemony of the dollar as the dominant global reserve currency.

De-dollarizing oil would not in itself push the US currency below its 25-year range. But it is portentous of the clear trend to a genuinely multi-power world, for better or worse, in which the dollar will get no favors. That will push the dollar down, at least while the news and fallout make their way through the financial and real economic systems.

Rumors of de-dollarization have been hotly denied, as further reported here, but as the Independent points out, denials are to be expected, and are always issued in these situations. They mean nothing. Even cub reporters know that.

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Scenario thinking

What’s particularly interesting to me is that a ’scenario’ of dollar demise has become not only plausible in the mainstream view of the future, but scenario thinking is being used as a way to consider the nature of this outcome, and how best to respond without predicting the outcome either way. As recently as directly pre-credit crunch, the media question would have been: ‘what is the best prediction for the dollar (or the housing market, or credit default swaps?) and that, rather then scoping out the implications of the lesser-likelihood, would have dominated the discussion.

So, what struck me forcefully in the Business Week video interview above, where BW Chief Economist Mike Mandel interviews the news magazine’s Economics Editor Peter Coy (see Coy’s underlying story here), is how the less-likely, non-predicted, but very significant outcome is actively addressed:

Says Coy: “It’s so hard to know what the dollar is going to do. We don’t argue that we know… what we do is we say, ‘it could happen’ and let’s take that possibility seriously, in the same way we should have taken the possibility of falling housing prices seriously…”

This is not formal scenario-building of course. But it is, fundamentally an adoption of the framework, saying in the classic ’scenarios’ way: “we can’t predict if it will happen or it won’t, but if it does it will have significant impact. So let’s just ask: ‘what if ‘ it does and explore the outcomes and our responses. What will the word look like? What would be the implications, the knock-ons and spinoffs? If it comes to pass, what would be wish we had done today?”

Perhaps failing to predict the credit crunch has dented predictors’ halos enough to cause a mini-zeitgeist-shift towards the only real way to cope with important uncertainty: exploring all outcomes that pass the plausibility and significance test, whether or not we actually believe they will happen.

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In all the predictions of the future that I have ever read or heard, and all the scenarios I have been exposed to, it’s almost unheard of to see one that says “the squeezed middle class keeps their eye on a good deal, as they always have.”

I’m thinking about this as I see the Guardian today featuring a story about how “Poundland” has doubled it’s profits. Poundland is a copy-cat of the venerable US institution, the “dollar store,” where everything cost the same price, in this case £1.

Pic: Andrew Fox, The Guardian, August 4, 2009

The merchandising of these stores is not unsubtle. There are definite too-good-to-be-true loss leaders, but these more than offset by the many items that cost pennies wholesale. Fair enough. And recently reported doubling of profits is because more people are buying at these stores (downshifting) due to recessionarly squeeze and/or because of the current “sense of thrift” in the zeitgeist which makes pennywatching more “the done thing.”

But neither merchandising, nor consumer psychology is our primary concern here. From a foresight point of view, the point is that forecasts of 2010 that were around around a decade or two ago didn’t quite get around to saying anything about Poundstretcher leading a healthy economic life. It’s as unsexy as anything, compared to “peak oil” or advancing “singularity,” or nano-babble, and so on into the glorious future – or its polar alternative: crash & burn, soup kitchens, urban warlords rampaging, and so on.

But here we are coming to the end of the decade and a basic retailing gimmick for the squeezed middle-class consumer is well trafficked and very much part of the future. Yes, it’s success correlates with tougher times, but economic cycles will be with us repeatedly through the rest of the century and beyond.

This doesn’t mean there won’t be breakthroughs in technology or in consumer behavior. In fact, looking at the picture, one surely would not have got a pound for any amount of plain bottled water in a retail environment 20 years ago. Things do change. They just change slowly, or unevenly, against the gritty reality of savvy agregate choices made by a wary (global and growing) middle class.

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Samuel, L., Future: A Recent History, University of Texas Press, 2009

I recently received a copy of Future: A Recent History to review. True confession: what hit me first on picking up the book was (a) “wow, the title Future is not already taken!? And (b) what a fabulous job the University of Texas Press has done producing this book. It is beautifully designed, with an understated Art Deco motif, and carefully laid out with enough text on the page, on delightfully solid paper stock.
It may seem odd to go on about text on the page, but it’s much easier to read like an adult, in paragraphs. So many books, particularly business books, these days appear produced at 14-point, double spacing, like pre-school readers. Makes you wonder…

Anyway, author Larry Samuel’s project is to investigate the history of views of the future from 1920 to the present. (The book has an acknowledged US-centric focus, partially defended by the notion that future-mindedness is “a principle strand in America’s DNA.”) He organizes the book chronologically into six periods between then and now, and shows, with interesting examples, how each period had its own views of the future, and how the views shifted from period to period.

In tracing the history of “tommorowism,” in this way, Future is on a similar track to the classic book in this field: I.F. Clarke’s The Pattern of Expectation 1644-2001 (Jonathan Cape, 1979). It ultimately makes similar points, although Samuel’s argument is obviously drawn from more recent examples. As Samuel puts it: “A look back on how people looked forward reveals that while it possesses certain common themes … the future is not a fixed idea but a highly variable on that reflects the values of those who are imagining it.”

Happily I can say this chimes exactly with the argument of Future Savvy, particularly Chapter 4 “Zeitgeist & Perception,” where I argued how heavily the nature of the present and its topical issues frames how the future is seen (what is forecast, what is aspired to or feared, what counts as a valid method for thinking ahead, and so on). Which means the framing conditions of the present  should be carefully analyzed in assessing the validity of any future view.

Historiography

Historiography – investigating the meta-conditions surrounding what is recorded and how it is interpreted by historians – what counts as “history” and for whom –  is a well-understood part of doing good history. Unfortunately, there is no equivalent standard “futuriography” in the foresight field, despite it being absolutely fundamental to understanding the value of our own predictions as, similarly, highly determined by the epistemic configurations of their production. It is here that Samuel very competently fills a much needed gap.

The practical implication of this, which Future does not get into – it’s not that kind of book – is that to make better predictions (or make valid assessments of others’ predictions) we need to ask stiff questions as to how much of what we foresee is determined by the perspectives of today, and expect the answer to be “very much.” Understanding the limitations and biases of our own perspective is the sine-qua-non of a robust view of what tomorrow will actually bring.

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Top of the news yesterday along with Iran’s election protest was Israeli prime minister Benjamin Netanyahu’s statement that he — as leader of the right-wing Likud party — could endorse a Palestinian state. It was framed in conditions on Jewish-state recognition, and requirements on security, borders, refugees and Jerusalem that are, from today’s vantage point, very difficult to imagine Palestinians or Arab states agreeing to. So no change is expected. Even the breaking-story reporters had to admit that, rhetoric aside, this is not a breakthrough.

There’s an old joke in journalism from the 1970s that goes: “You can write the same headline on any and every story about Israel’s relationship with its neighbors: ‘Prospects for Middle-East Peace Dim.’”

Sure, it’s partly Eeyeore-ish journalist wit. But what’s interesting from a foresight point of view is that, running the world forward 40 years shows it was a reasonable understanding of the future. Why? Solid foresight is always predicated on a solid understanding of the forces for and against change. “Prospects for peace dim” acknowledged that forces and enablers of change were overpowered by what was preventing anything fundamental from happening (friction and blockers in Future Savvy terms.)

The basic truth is that Israel-Middle East is a complex situation characterized by a more-or-less equal balance of power. Israel has military and nuclear superiority, and US backing. Arab countries have oil, population numbers and population growth, and a billion more-or-less sympathetic moslems around the world, and therefore time on their side. They also have, particularly in Gaza, relatively widespread poverty and low welfare and educational development, which is  a force against moderation and therefore a negotiated settlement.

A genuine balance of power means we have equilibrium, and therefore should expect no change. That’s why we’ve had plenty of skirmishes, but no change in 40 years.

Looking out for the next 40 years, is this still the case? Can we write “Prospects for Middle East Peace Dim” on all news stories for another two generations? Following the foresight logic above, this depends on whether anything breaks the fundamental equilibrium. There are four issues apparently large enough to threaten the status quo:

• Water shortages and water conflicts
• Change in US policy
• The end of oil-based transport energy
• Iran going toxic

Water is a favorite of trend-foresight sessions. It sounds like the key issue in a rising-population world. In theory yes, but it’s unclear whether it will lead to anything more than local conflicts or wars, which in Israels case, we have already. On US policy, the Obama administration is attempting to show even-handedness, but its strategic interest lies with Israel as military ally and ideologically temperate (democratic, at least) bastion in the region. So no change there either. On oil, we are definitely in an era where – for security and climate change reasons – fossil fuel is entering it’s twilight phase, which will erode revenues and therefore power of ME Arab states. But, as mentioned earlier, poverty is as great an obstacle to peace as any other. (Remember the Israeli “let’s-grow-our-way-out-of the-situation-together peace platform of the 1990s, seeing tackling the development issues as the root of creating moderate mindsets across the region.)

That leaves Iran which may change the balance if it really goes toxic (develops and uses nuclear weapons in terror strikes.) This is a low futures likelihood – it’s not just luck that nukes have stayed in their box since 1945 – no state wants to carry the stain of the nuclear pariah for all time. There’s a moral blocker on this outcome that has worked for generations. Nuclear powers rattle, but the don’t bite. But … what if the wildcard scenario of a massive nuclear strike on Israeli soft targets were to happen, what then? The current low-grade hostile standoff would become a supernova, but we’d still have power balance, and while we have that we’ll have status quo and  journalists can expect to write “Prospects for Middle East Peace Dim” on top of every story about the region for another 40 years.

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Normally I make a point of not reposting anything put up elsewhere, but this small list of foresight lessons deserves broader attention than just Electronics Weekly. According to EW blogger David Manners, Tsuyoshi Kawanishi, former CEO of Toshiba Semiconductors in his book Chip Management quotes 10 wisdoms of forecasting, see below.

They have a bit of the fashionable “SunTzu Art of War” feel to them, and some of the quotes may be apocryphal. But no matter. What’s really interesting in this very savvy list is how customer-focused the lessons are. As said in Future Savvy, and one can’t say it too many times, what customers (users, the public) want and the cost-benefit tradeoffs they will make is a MUCH more reliable guide to the future than any techno-fantasy.

The wisdoms also reflect a foresight industry insider truism and paradox: you seldom get to the future by asking the customer directly (e.g. in a focus group) what they would like to have. You have to leap for the customer (and use focus groups only to refine new offerings.)

The list:

“1. St Augustine said that it is a blessing from God that we can’t predict the future. If we predict prosperity, we will become complacent. If we predict evil, we will lose the ability to discriminate.

2 Sharp President Haruo Tsuji: ‘You cannot find out what the consumer wants only by doing market research. You need to pull the ideas out of your brain. Manufacturers of the future should not simply respond to market demands, they must create market demands.’

3. Konosuke Matsushita said: ‘Don’t try to fit your business to a forecast. Fit it to the needs of your customers.’

4. Toshiba President Sugiichio Watari: ‘Money doesn’t come falling into the headquarters of Toshiba. If you want money you need to go to the customers.’

5. President Yoshio Tateishi of Omron: ‘Learn from your customers. If you learn from internal resources you will become self-satisfied. If you learn from your competitors you will fall far behind.’

6. Professor Yoshiya Teramoto of Meiji Gakuin University: ‘When companies start a big market research project, it is one sign of the ‘big company’ disease.’

7. Tsuyoshi Kawanishi: ‘The way to predict the weather is to look at the sky. And, every once in a while, you can make your prediction by simply thinking.’

8. President Haruo Tsuji of Sharp says: ‘Don’t be a spider, be a honey bee.’

9. Takeshi Kaneda, a management critic, says: ‘After elaborate research to find out what the consumer wants, Ford produced the Edsel. It was a complete failure. Ford mistook what the customer wanted for what they would really buy. They ignored their insight and relied on consensus. Japanese tend to emphasize harmony and consensus. But insight and decisiveness can be more important.’

10. Someone says: ‘Figures do not lie. But liars often use figures.’”

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Apocalyptic predictions are designed to be wrong. The point of doing them, as with “1984,” “Brave New World,” “When the Wind Blows,” etc., is to raise consciousness to negative outcomes and engender action so that the prediction, by succeeding in purpose makes itself incorrect in fact. “The Age of Stupid” is this all over. See the trailer here:

There is also a documentary about how the movie was funded and made.

Set in 2055, post the environmental global climate change collapse, it features last-man-on-earth (Pete Postlethwaite) as an archivist in a tower refuge somewhere in the Arctic north of Norway sifting through records of human life before it was wiped out, trying to find out why people did nothing to stop the eco-catastrophe that was imminent. The plot device allows filmmaker Franny Armstrong, (director of McLibel, 2005, about environmentalists who successfully challenged McDonalds) to showcase a selection of real reportage and news clips from today to withering effect. Like any good scenario it gives granularity: dates, names, actions, timelines. It points fingers and mentally readies the reader-watcher to act.

By all accounts this is a punchier movie than Al Gore-fronted “An Inconvenient Truth (2006),” and punchy is what is required to effect the goals of a future-influencing forecasting, that is, an assault on the powers that be and/or on public complacency.

By the way, if you want to see the best activist consciousness-raising movie (ever!) see Pete Postlethwaite in the anti-Thatcherite “Brassed Off.”

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I’ve been quite careful not to use this blog as a “brag wall” for Future Savvy. I can say reviewers have all been glowing, without exception. But this review, below, which recently appeared in the St Andrews Management Institute’s Vector Magazine, I felt was worth reposting here because – more than just saying nice things – it also captures the essence of what the book is trying to do. Here it is:

Book reviews by SAMI fellows and associates
“Future Savvy” by Adam Gordon (American Management Association, 2009)

“Forecasts and predictions are ubiquitous. We are bombarded with views of the future on a plethora of subjects from myriad sources, with a diverse set of motivations and self-interests. Adam Gordon seeks to provide a practical users guide to the assessment and interpretation of all things about the future, with special emphasis on the cautions and ‘health warnings’ that need to be applied, so as not to be misled by forecasts. However, the author is careful not to veer towards over-cynical dismissal of all future projections; rather, he seeks to provide guidance to the reader on how to apply the necessary caveats, and in the author’s words “profit from change”.

The book covers a very broad field, from the basic issues of the misuse of data and statistics, covering the quality and validity of data as well as their misinterpretation, through technology forecasting, trend and horizon scanning to quantitative modelling and scenarios. The one theme common to all these activities is the need to be alert to bias, whether it be a deliberate motive to influence behaviour through a dire prediction; or a bias inherent in futurologists needing to see rapid and pervasive change in all areas of society – if it exists or not – and evangelising it.

The track record of much futurology is mixed. Well-known examples are quoted: television did not lead to the end of the cinema industry. Nor has space exploration led to people taking foreign holidays on other planets – yet! Bias may also lie in the beholder. The ‘Zeitgeist’ tendency, whereby we are all influenced by contemporary perceptions, affects not only how “experts” and professionals see the world, but also how the audience receives the views of the future – often with unprepared minds. The internal “official future” of an organisation can pose a real blind spot to its progress.

The weaknesses of much quantitative modelling are highlighted, with such forecasts only being as good as the assumptions on which they are based, but which are often not overtly stated. In contrast to the conceptual and practical errors inherent in much futures output, the role and advantages of scenario planning are emphasised as a tool for challenging assumptions and developing alternative futures: “It’s better to be vaguely right than precisely wrong”.

The penultimate chapter takes examples of relatively recent forecasts from a range of organisations, whose subjects range from US agricultural production to UK dementia sufferers. These are subjected to a form of ‘retro wind-tunnelling’ to illustrate the deficiencies in their construction and how they would have benefited from the application of methodologies described earlier in the book. The final chapter provides a summary checklist, or framework, to apply in evaluating forecasts and future predictions.

Adam Gordon has written a shrewd and perceptive book that deserves a wide readership, especially among managers in both the private and public sectors, as well as the familiar ‘general reader’. Those wishing a more detailed technical guide to the various forecasting and futurist methodologies will need to consult other standard works. Professionals in the fields of management and strategy consulting and scenario practitioners might well be familiar with many of the points made in the book. However, those with some savvy might do well to recommend the book to their clients.

Michael Owen, 20 April 2009

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There’s an interesting Information Week article Google Tracking System Suggests Swine Flu Is Spreading posted yesterday (April 29) that investigates the possible predictive power of Googling (human search) activity, suggesting increased searching / monitoring of swine flu on Google could be predictive of rising levels of infection. Google says country-specific (Mexico) data for 19-25 April shows a spike in flu searches.

Pic: thisislondon.co.uk

Google introduced “Google Flu Trends” (US) in November as a way to visualize correlation between flu infections and flu-related searches. It maintains search levels provide early warning of flu spread because search data can be gathered and analyzed almost instantly, unlike traditional epidemiological reporting methods. (More on the goal of the project is in a post on swine flu on the official Google blog.)

The predictive power of Google spikes is hardly clear. Yes, a spike could suggest increased levels of infection. But it could be cause by media coverage and rising levels of pandemic concern.

Google predicts “no pandemic”

More broadly, however, the Google search phenomenon, and information saturation that goes with it is, I believe, highly predictive in epidemic situations. It predicts they are very unlikely. Generally, knowledge is power. Specifically deep and easily searchable public knowledge of where the epidemic is, and what to do to avoid it, and avoid spreading it, is a new condition in human history, one which in fact reliably predicts that no pandemic will happen. Yes, strains become more virulent and dangerous and even drug resistant, and yes, airlines transport it around the world in hours. But the power of knowledge in the labs and in the public at large is immense and ubiquitous in a way it never was before.

One of the debates in futures studies is how much and in what way to look at the past as a guide to the future. Paul Saffo says: look back at least as twice as far as you are trying forecast, and I agree with that. In thinking about a major modern global health epidemic our minds are in fact deeply conditioned by a 90-year-old event: the 1918 Influenza Pandemic that killed an estimated 50 million worldwide. In that epidemic there were particular conditions, not least four year of devastating war where more were lost to disease than fighting; associated drain on resistance and infrastructure; and forced mobiization of troops under poor conditions, that greatly facilitated the spread of the disease. Most importantly, ordinary people were operating in a knowledge vaccum that is unimaginable today.

This is not to say that we should not be vigilant and prepared. But the future that we most likely face is many-and-regular outbreaks like the swine flu, the avian flu, and so on, which we will move fairly quickly to contain. The dystopia of world pandemic is appealing to the health crisis community and its service providers, but the future will not be history (1918-1920) repeating itself.

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