In its own words: “Global Voices is a community of more than 300 bloggers and translators around the world who work together to bring you reports from blogs and citizen media everywhere, with emphasis on voices that are not ordinarily heard in international mainstream media. Global Voices seeks to aggregate, curate, and amplify the global conversation online – shining light on places and people other media often ignore. We work to develop tools, institutions and relationships that will help all voices, everywhere, to be heard.”

There are of course other places to get local-blog perspectives on current issues and concerns, but this site appears to be the broadest and best, at least at the moment.

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Why is this important for thinking adequately about the future?

The biggest problem we have in foresight work is the double-whammy that (a) people, on aggregate, choose and make the future, and (b) we don’t know what they will choose because we don’t adequately listen to their concerns and motivations, or worse, are we are deaf to their motivations because they are outside of our frame of reference.

(a) Yes, the future is influenced by new capabilities, driven by new technologies, but technologies come out of societal perspectives (what are we going to invest in or research towards?) and then adoption (which technologies “make it”) is all about social and economic choices. So what defines the future is what most people want. (Not everyone wants the same thing: that’s what politics is about.)

(b) Share of voice is political too, and in our world some people and companies have vast sway over media channels, but most have no voice. But just because they have no voice doesn’t mean they are not making choices as to (a) above. All it means is that if you’re not listening, the future will surprise you.

A “surprise future” = a lack of mental preparation. Without exception.

It is easier both practically and ideologically to listen to ourselves and our micro-communities of associates online or off, which confirms what we think and how we think. It’s much tougher to absorb alternative perspectives. Global Voices is not perfect. It is still, naturally, the preserve of the literate and educated. But it is a first step out of the frame.

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www.youtube.com/watch?v=DZjsJdokC0s

There is also a documentary about how the movie was funded and made.

Set in 2055, post the environmental global climate change collapse, it features last-man-on-earth (Pete Postlethwaite) as an archivist in a tower refuge somewhere in the Arctic north of Norway sifting through records of human life before it was wiped out, trying to find out why people did nothing to stop the eco-catastrophe that was imminent. The plot device allows filmmaker Franny Armstrong, (director of McLibel, 2005, about environmentalists who successfully challenged McDonalds) to showcase a selection of real reportage and news clips from today to withering effect. Like any good scenario it gives granularity: dates, names, actions, timelines. It points fingers and mentally readies the reader-watcher to act.

By all accounts this is a punchier movie than Al Gore-fronted “An Inconvenient Truth (2006),” and punchy is what is required to effect the goals of a future-influencing forecasting, that is, an assault on the powers that be and/or on public complacency.

By the way, if you want to see the best activist consciousness-raising movie (ever!) see Pete Postlethwaite in the anti-Thatcherite “Brassed Off.”

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It was in this spirit that I picked up the UK launch issue (aka May 2009) of Wired. Actually it’s not the first launch. Wired was in the UK ten years ago, but Condé Nast withdrew it in the dot.com crash. In the US at the time, I remember when Wired, the poster child of the Silicon Valley / Nasdaq bonanza, was almost as thick as a phone book each month. But those days were soon over.

Anyway, who could resist an offering that was about to tell me about my “Life in the future. “Fake Meat, Robots and Electro-Sex: the World is About to Change.” On the cover are, I kid you not, flying cars!

Now, I wouldn’t take this stuff seriously for a moment, if everyone else promised not to. But they don’t. So here we go. In the “What’s Next?” cover story 46 experts make 99 predictions about the next 40 years, and none of them will happen, or not in the time frame expressed.

Oh, moon settlement?

I shrink from sharing the list. Meal replacement patches, check. Moon settlement, check. The male pill, check. Every techno-fantasy of the jockish sci-fi world, check. Well, let’s stop on the male pill for a moment. Can we not do it? Sure we can do it – today. What’s stopping it is not technology. It is attitudes (machismo, essentially). So Wired experts are telling us that this will go away in a decade. Puh-leez.

I hardly need mention there’s no method given behind any of these expert forecasts.

Don’t you think Wired should be asking themselves why, in 2009, they are producing 186 pages of dead tree and carting it around the country in carbon-emitting trucks? Technology-vision may lead you to a view of the future. But it’s unreliable. The future is determined by what consumers are ready for. Well, that’s one of the 20-or-so key forecast filtering principles of Future Savvy.

Perhaps we should look at the cover story for what it is really about – which is selling magazines. Because, there’s no doubt that tech is changing, and many new capabilities are coming on stream, and this is very, very fascinating to imagine uses for. And this fascination is what Wired packages and sells. Don’t bet any money on the predictions though, certainly not their timeline.

But sturdy in some areas

Aside from the predicting lark, it’s a good magazine of its kind. The features are well-conceived, well-written, for example, one about how the BBC iPlayer business was built; a feature on sea salvage; a profile of PayPal founder Elon Musk; the David X Li formula and how it mis-calculated risk, and so on. Great stuff. Actually quite a sturdy business-oriented-view of techno-change, if you can get past the boys-with-toys riff of the magazine as a whole.

So, actually, much to like. Just, please, don’t think a lad’s mag is going to tell you anything coherent about the future.

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Christian Blanckaert, Executive Vice President at Hermès International was quoted as saying: “We have absolutely no visibility into 2009!”

On the one hand, fair enough. This economic downturn is steeper than previous down cycles, and the basic viability of the financial sector has been tested. Access to credit is normally easier in a recession, but in this one it is not. All of which makes luxury spending harder to predict.

No doubt the most unlikely prediction of all would have been that Hermès, Burberry, LVMH, Moët Hennessy, Louis Vuitton, and PPR (Gucci , Yves Saint Laurent) have all recently reported better-than-expected results.

Nevertheless luxury industry leaders have declined to provide investors and analysts with any official outlook. What’s curious, from an industry foresight point of view, is how executives such as Blanckaert thought they really had more “visibility” into any previous year, or that they will somehow gain it again when the financial crisis is over. They will not. The world will continue to surprise them and us. What they will gain, certainly, is a greater likelihood that the standard business-as-usual future assumptions they make will not be upset by reality.

Meanwhile, judging by the conference, the luxury goods industry has a very decent grip on current social and moral trends, and clear insight into the bigger picture of change in its industry over the next five to ten years. As they know from before, what happens in a recession is that luxury goes out of fashion. Conspicuous consumption wanes, or retreats further behind secluded walls. This is a basic pendulum swing that tracks the economy (witness how the early 1990s recession stimulated a return to “values” era after the “me, me, me” 1980s.)

Sustainable luxury

So we are again in a swing to modesty. But we also know that each swing of the pendulum also carries with it the specific issues of its time. Current key issues for consumers in this segment are sustainability, global warming, business ethics, and globalization (or fear thereof).

Therefore the luxury brands will be looking for ways of making, transporting, and displaying goods in an energy-efficient and socially conscious way, including a renewed emphasis on local artisans and traditional craftsmanship that speaks sustainability in both natural and human resources. This will be the basis of the “sustainable luxury,” positioning that the famous houses will define and compete in. Fabulous and renewable  – now there’s something you can charge top dollar for.

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Guinness' view of the pub of 2259. Image credit: Chris Bainbridge

The Guinness Pub-of-the-Future is a St. Patrick’s day (March 17) promotion. Nothing wrong with a little bit of fantasy foresight. But what they come up is so “20th-century-futurism” it’s hilarious. Among various reports on the project – for example in the Telegraph – the following features are foreseen:

- robotic doorman, greets you by name
- cash obsolete; orders via RFID; payments deducted automatically
- your product tailored to you on the spot
- touch-sensitive tables, send your order straight to the bar
- socializing via virtual / hologram technology
- a running tally of the number of units consumed.

Yawn. Even on it’s own terms (minimal constraints of realism) this is a totally derivative piece of foresight. These “innovations” are the staples of an infotech view of the future, and they have all been thought and spoken of countless times. Also many of the elements and services cited are already here, or not more than a decade away. What we have is the current pub assumptions + digital steriods, while the year 2259 will be, truly, another world.

The limits to growth
But all this leads us to more interesting industry foresight problem. Will there be pubs in even a generation, never mind 250 years? What the Telegraph dryly observes at the bottom of its report is that 39 pubs are closing every week Why? A number of driving forces are coming together:

First is strict drink-driving limits, which makes “the local” literally local or nothing. Second, pubs in the UK have traditionally been a refuge from housing that was poor and/or underheated. Unprecedented waves of affluence (credit-crunch notwithstanding) have led to widespread housing “do-ups.” It’s now a valid option for most people to spend their leisure time at home and entertain at home.

Then there’s the where’s-my-friend trend. You’re likely to go down the pub if your friends are there, but not if they are where most people’s friends are: on Facebook.

The social-legislative clock
Fourth, no matter how you dress it up, pubs are retail outlets. So, like all retail they are under the cosh in a Wal-mart / Tesco world. The price gap between store and pub has become too great for most consumers to cross with good conscience.

Which brings us to the current price-floor legislation bid. Alcohol is a huge social cost in terms of health care and violence. Drink costs the NHS £3bn a year, and the total price of alcohol to the taxpayer is estimated at five times that. Eventually these costs will become unjustifiable so, like smoking before it, the social-legislative clock is ticking for booze. As the 2-martini lunch has become the 2-seltzer lunch, the trend to social stigmatization is clear, and legislators will follow (not with Prohibition, but with a much more subtle community-endorsed squeeze).

Like the good politician he is, Gordon Brown won’t let his party get ahead of the trend. But the trend is clear and it bodes ill for pubs.

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The story covers the pilot project of two San Francisco newspapers seeking to create an online edition. The presenter starts: “Imagine if you will sitting down with your morning coffee and turning to your computer to read the day’s newspaper. Well it’s not as far fetched as it seems…”

28 years later it’s exactly what we do. But it seemed far-fetched then, and this was not a misjudgment: it has taken us until now, the full 28 years in most developed countries, to get to the point where mass online newspapers rival mass print editions in the market. What might that tell us about what seems far-fetched now, whether it will happen or not, and how long it will take? How does it improve our foresight?

$10 plays 20c, but not for long
The news clip features early 1980s computers – the text-only green screens – and achingly slow phone-set modems. A newspaper takes two hours to download (with no picture, ads, or comics). So there are technology limitations.

Then there are economic barriers: the local-call hourly charge is $5 (=$10 for the paper) while the print copy costs 20c.

And there are system-wide market-adoption issues: there are only “two to three thousand” home computers in the Bay Area at the time. Home computer penetration is obviously related to utility (usefulness/cost) of the machine.

But in 1981 home computers were about to get a whole lot better for a whole lot less – and with this programmers would be drawn into turning the technology into something we actually need, and ultimately can’t do without – all driving towards the utility jump that signals mainstream adoption. But at the time home computers were an unimaginably small niche of the total media market.

Fast forward to 2037 and what might we be able to say about it? First, that the pilot projects of important new mainstream markets already exist today (along with great business opportunities). The technologies involved are, now, incredibly clunky and expensive, meaning consumer utility is laughably low. But this will steadily unravel to the point where the technology is fantastic and affordable, and voila! We will have fundamental transition and entirely new mainstream markets.

But the most important lesson of all is this: it will take a generation. The future never cuts corners. All fundamental changes in social and market patterns take at least a generation, if not more. There’s a well-known truism in foresight work, which is this: we tend to overestimate the pace of change, but underestimate how all-encompassing it will be, once it comes.

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The environmental pitch is a new salvo in the old “war on drugs,” which has been waged backwards and forwards, over decades now, without being won. It’s worth stopping to think why it has not been won, because it’s a salutory lesson in thinking about the future. It has nothing to do with the morals of “pushers” or willpower of “addicts” or the “the youth of today.” It is perfectly explained by the reinforcing loop (aka viscious/virtuous cycle) that dominates the drug-prevention system. This can be diagrammed as follows:

Alternatively the identical idea may be represented as a “fixes that fail” archetype, as defined in “The Fifth Discipline Fieldbook” (Peter Senge et al, Doubleday, 1994, p125).

For more on systems thinking see The Systems Dynamics Society. The role of systems thinking in improving our understanding of change (or non-change) is also the topic of Chapter 8 of Future Savvy.

So, yes, these are simple charts. We could make them more complex by filling in details of all agents and institutions at work in drug supply, demand, and prevention – but this would only elaborate, not alter the logic of the system. Either way, the chart allows us to see the wood for the trees, which is that drugs and their prevention are in a reinforcing loop. While it appears that preventive laws and their enforcement will lower drug use, in fact law enforcement constrains availability, pushing up the price, which makes production more attractive, which creates incentives to farm (incl, in rainforests), which raises supply, which leads to drug pushing (marketing by another name), which leads to drug trial, usage and addiction, therefore social concern, and therein renewed pressure for stricter legislation and crackdown, which sends the loop round once again. (There are many side effects of this main loop, including increased street crime – funding drug habits; the creation and enrichment of gangs and warlords; and so on.)

Scratching doesn’t help

Nobody in their right mind wants this to happen. But even a kindergarden child can see that policing and jailing, like a good scratch, feels good in the short term but just drives the wheel of the problem in the long term. What are the alternatives? From time to time pressure is brought to bear on production, for example, trying to obliterate coca or poppy fields, or disrupt supply chains. But this is also hopeless because as long as there is a good price to be had, the systemic reality is that drugs will be grown, produced, and shipped. What shows great promise is tackling price. The legalization lobby is all about capping price by making drugs legal, supervised, available, and free (or low-price), removing the superprofits from the industry and thereby blunting the primary interest of drug bosses and warlords. (This is what happened when Prohibition was repealed).

From a systemically informed viewpoint, only a solution that changes the system (interrupts the reinforcing cycle) can change the future. In other words nothing significant will occur in the future until the system changes, and removing drug barons’ price interest is the only way to do it. Until this happens the savvy forecast must be: no change.

Educating consumers

But the public is not ready for such policies. So we are left with the holding pattern we are in. And this includes exhorting the consumer, as Vice-President Calderón is doing. (The same story and interview was featured earlier this week on Radio 4′s “Today” Show.) He’s targeting the middle class, occasional, and recreational drug users who, he says, otherwise recycle, and compost, and “drive a hybrid” and buy fair trade coffee, and so on, and so should be desist from drug use because of it’s environmental impact.) This is not the first time that consumers have been “educated” – school and public education programs consistently target, inform, and discourage consumers and would-be consumers (including, of course, in the laughable “Just Say No” campaign.) All good or at least harmless work, in a good cause.

Into this Calderón has added a new-to-the-industry category of demotivator – the environment. Sure, this should work in giving middle-class consumers pause. But if environmentally sensitive cocaine customers are a big part of the market — and it’s hard to tell if they really are — expect producers to just respond with Green reassurance, real or fake: “No trees were ploughed under in the creation of your snort.”

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I was reminded of this when, as my wife and I were talking happily about the Obama “Yes-We-Can” victory speech, our 3-year-old daughter piped up: “Bob-the-Builder”! [The economy's in crisis, can we fix it?] “Yes we can!” [The war in Iraq, can we fix it?] “Yes we can!”

If this means nothing to you, see http://www.bobthebuilder.com/ca/english/index.asp

This is not subtle stuff, this speechwriting. And politics is nothing if not the art of appealing to the 3-yr-old in all of us. But, as they say, “a win is a win.”

Anyway, it is for the foresight community to to get past the day’s euphoria and ask, what does this mean for the future? I think the win has trend tipping-point implications and allows some future-thinking insights to be accumulated.

The “Hawaiian” Future

One of the things Jim Dator and the Hawaii Research Center for Future Studies have long been saying is, “the future of the world is brown.” The running, long-term trend they are referring to is the movement of power and money from the white West to the brown East, and (eventually) South. And, on similar lines, we have seen rise in number of inter-racial couples (and more acceptance of), and the strong fashion and pop-star chic-ness of being “mixed” race. This aspect of the world’s future has been more obvious, earlier, in Hawaii than other places in the US (and the Obama-Hawaii connection is pertinent here), but now it’s mainstream. This in itself is a lesson that the future is to be seen earlier in some places than others. Anyway, November 4, 2008, is surely the moment where the trend tips and accelerates.

This is not to be naive. Nothing about the result is going to kill racism or ethnic affiliation. The world is a competitive place, and people organize and identify into groups to compete (and restrict access to benefits) more effectively. Whitey halls of privilege will continue to exist. Islamic identification and action will continue to be a huge force, and so on. But now that there is (and in future always will have been) a black person in the world’s top job, nobody can ever look at another person of color and see an intrinsic limitation on what that person can do, be, influence, or own.

Images of the future

For at least half a century the world has known this in theory of course. But theory doesn’t move the world. Pictures move the world. That is, pictures of the future bring the future closer. Obama making the president-elect victory speech, or seeing him and his family move into the White House, will undo more mental models – more educated incapacity – in the area of race than anything that has gone before. For driving the future, the Obama success image is more powerful than a thousand well-meaning affirmative-action programs.

The ratchet effect

The other, simultaneous, foresight principle at work is that change proceeds by ratchet effect. Sticking with politics, the Suffragette movement gathered momentum and finally swept aside millennia of tradition after women were seen to do traditionally “male” jobs during WW1. Here again we have the change-power of images of the future. After women were seen in these new roles there was no way to put the genie back. Yes, social changes can be reversed or stalled (Roe vs Wade is in the mire) but once the image of the future is out there, and minds have absorbed and habituated to it, it may be opposed but never removed. And this is what November 4 promises: visually ratcheting forward the world-wide acceptance of the potential of all people regardless of race as fact not theory – thereby tipping and accelerating the long-term trend to “The Hawaiian Future.”

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No longer. The paradigm was broken by the Hans Rosling (Gapminder) video “Debunking Myths About the Third-World,” 2006. By Rosling’s own admission, his analysis is not based on new or better data. The (UN) data has always been there (yes now it’s becoming more available). But the seachange is new software which makes it easy to filter and present it in dynamic, graphic form. And, no surprise, this is popular. According to Gapminder, this video has seen by 500,000 people, not bad for a 20-minute treatise on perceptions of developing world countries.

Data turned into dynamic moving pictures is, one might say, required in our era (trends: visual literacy, short attention span, computing power) so thankfully we can expect more of this. What’s important, for forecast evaluation purposes, is the power of explanation and mental-model challenge that the improved communication provides. As Rosling says of his Swedish graduate students: “Their problem was not lack of data, it was preconceived ideas” (an outdated world view of “1st world” vs “3rd world.”) An endless amount of poring over dusty tables of figures would be unlikely to change that. But it’s hard to watch Rosling’s moving bubbles and not have one’s paradigm shaken.

Another site, in a similar vein, is worldmapper, a University of Sheffield initiative. Worldmapper communicates hundreds of world indicators, from infant mortality to military spending and so on, by manipulating the size of territory of each country to indicate presence or absence of the variable in question, as the following maps show:

Prisoners as percentage of population

Girls not at secondary school

Strikes and lockouts, 2002

Again it is basically UN data that is being sourced, but now presented in a way that cuts through the obscurity tells and the story much more vividly. As we know, humans “get it” better and faster via images than via words or figures. It challenges our perceptions in a way that figures in dusty tables cannot. They payoff is it’s harder to miss what’s really going on. So we have a better view of the world: our mental model aka ‘paradigm” more closely approximates reality. That means we will make better assumptions going forward which will, on balance (no guarantees of course), convert into better predictions.

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This is the item:

There’s nothing new about this of course – the product has been around for a while, and ways to take vinyl and digitize it have been offered since the CD became the music industry standard in the mid-1980s. What’s interesting is that it is still being offered in 2008, more than 20 years after the technology transition. And still being bought, despite a sticker price of gpb 299 (nearly $600. In fact, this is the special newspaper-tie-in deal price.) The producers and marketers have, no doubt, done their homework: there are still enough people out there with vinyl records to justify a product and a campaign, including big newspaper spots that don’t come cheap.

What does this tell us about the future, and about predictions? It illustrates a key principle in thinking circumspectly and more accurately about the future. Legacy investments and legacy situations are a reality. They often represent a significant slice of daily practice or market share, well beyond the time when things have, officially, moved on. For all practical purposes, in any future the past continues to exist for a long time.

A slow and measured exit
This is common sense. But often missed by breathless techo-forecasters whose eyes are fixed on the next new thing. The implication of many forecasts is, when a new technology emerges into the market (which often takes longer than expected) that is also when previous solutions fall away. Not so. Yes, sometimes a new product is clearly advantageous, and adoption is rapid and pervasive. But when there are real investments in prior systems and technologies, these typically work their way out of people’s lives slowly, often over generations. The transition takes longer than we think it will.

While they are still part of the picture, legacy systems work against change (“This is working fine for me, why should I shift?” or “I’ve invested heavily in this, I can’t afford to shift”). On the other hand, as evidenced by the LP2CD in 2008, opportunities in the legacy system, or in facilitating a transition to the new system, may exist and be significatn long after everyone’s attention has moved on.

There are legacies in all kinds of products and services. A case that is currently pertinent, as discussed in Future Savvy, is the existence of deep legacies in the automobile industry and gasoline-petroleum supply chain. Both petroleum supply constraints and carbon emissions worries are driving hybrid engines, new fuels, and renewable forms of energy (technology is not the obstacle here) but the reality is that we are all deeply invested in a legacy petroleum-automobile system, from the well to the refinery to the factory to the forecourt. Even when new / alternative energies are proven, reliable, and equal in price and performance, the legacy will continue to exist, and it will erode gradually, as companies or consumers slowly renew their investment over time. Of course regulatory or social pressure can accelerate the incremental process, but nothing can make it vanish.

This means, in this example, there’s no possibility of a sudden change in individual land-based transport solutions. Whatever comes along will have to emerge into and live side-by-side with past systems and infrastructure for a very long time.

Legacy as luxury
Here’s another principle of legacy systems surviving into the future. There are many examples where a surpassed technology remains in existence, but moves into a niche or luxury market. The car replaced the bicycle and the horse, but both continue to enjoy massive popularity. In the developed world, more bicycles are sold than ever in history, but these are primarily for exercise or leisure. Horses, once widely distributed through society as instruments of work, are still part of a very active industry, but this industry is about leisure and/or gambling. Similarly, electricity replaced candles as our primary means of illumination, but candles are everywhere – associated with mood and romance rather than functionality. Ball-point pens squeezed the fountain pen off the table, but that merely freed the fountain pen to become an icon of status and refinement.

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The common view of horizon scanning that it is about seeing what’s “out there” in the world. We look for events and signs and changes in behavior or technology and so on, that suggest the beginning of a larger trend. So far, so good. Many institutions, organizations, and companies practice this, or subcontract this service. But – and this is far less commonly practiced or understood – good scanning should focus equally at what’s going on in people’s heads: their ideas, values, and motivations, because these will determine the choices they make, and these choices aggregated over the population and over time will determine the future. (Internal perceptions and external events are linked of course.)

We can’t look into peoples’ heads. But we can look at what is going into their heads: exposing ourselves to the knowledge and ideas people are getting, or choosing. For some analysts this appears a very “low-brow” experience, too insulting of their intelligence to be worth doing. But there can be no adequate future scanning without it.

Fred
I’m prompted into this discussion by a post on the Foresight Culture blog which flags the importance of scanning inputs such as Fred YouTube videos. As posted: “Fred is the YouTube character of a Nebraska teenager, Lucas Cruikshank. I came across his videos because they kept turning up under Most Viewed or Most Popular on Youtube. Most viewed doesn’t make the content of a video valid or even viewable, but in my view, it makes it important to know about. His 19 videos have a combined view total of over 4 million, and Fred’s YouTube channel has 290,762 subscribers, the 4th highest total on YouTube…. Good scanning includes knowing what the mass of people are watching and liking. That means tv shows you might not like or even approve of… The Fred videos are interesting because, even though they are silly satire, they may represent a modern teen’s ideas about life, family, and society.”
View Fred’s video channel

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Early in the day, as a warmup I think (but for me this was the juice) there was a “Research in the Real World” section. It started with a presentation by Alex McKie reporting on a tour she made across the UK, where she interviewed people asking them what their “three wishes for the future” were. This was followed by Gill Wildman and Nick Durrant of Plot, who presented interviews where consumers were asked where and how they used media, and what they wanted from it.

The research is anthropological, no more or less than a customized field trip: going out, seeing what people do, and how they live, and what’s important and meaningful to them – and then thinking how one’s own area of interest (e.g. product) fits into this, or could fit into it in the future. That gives some clues as to what people will adopt and/or buy – what the market will “pull”.

The futures field lingo for this type of work is “a learning journey,” a process usually omitted in the helter-skelter of tracking new technology capabilities and other apparently more profitable lines of research. There are some good writeups of future learning journeys: one that comes to mind is “The Moen Story” Johnston, R. & Douglas Bate, J., The Power of Strategy Innovation, Amacom Press, 2003, Chapter 5. Another is “Conduct Reconnaissance into the Future,” Sull, D & Wang Y, Made in China, Chapter 3, HBS Press, 2005. I recently saw that Christus CEO Tom Royer said his medical institution had conducted learning journeys (to Canada and India) as part of its Futures Task Force II scenario building process.

Tuning in
No question this type of research is often tedious. You have everyday people umming and aahing inarticulately and often unimaginatively about their preferences and problems, and hopes for the future. In fact the conference audience were impatient about having been presented with the interviews in raw form. But it is precisely in the careful listening that much about the real future is revealed. It is a vital ingredient in thinking about the future, and reigning in poor forecasts.

In the event, the consumers (in Plot’s terms “the people formerly known as … users”) were revealed as media wise, but often their savvy to screen out the information firehose. Although media types were thinking about the cutting edge, real people were articulating the need to be informed in a way they could manage – not too much or too little – and to be able to trust the news source, and be exposed to stories that move or inspire them.

Learning journeys are a very dependable way to think about the future by checking our industry insider preferences against the preferences of real people out there. Any prediction that makes assumptions about the market without this perspective is heading for failure. But there is a wrinkle, and it is this: market research – even this deep market field trip research which is much better than focus groups – is seldom enough to adequately anticipate the next new thing. It tells us what lab fantasies or executive business model fantasies will not fly. But it doesn’t help us make the jump either. Experience is that consumers want what they already have, maybe a bit better, maybe a bit cheaper. Market research did not see the Walkman. And as as Hal Sperling of Chrysler said: “In all the time we spent developing the Minivan, not once did we have a soccer mom come and ask us for one.”

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I don’t think so. There are many new communication modes to explore as established media outlets get to grips with the micro-publishing and social networking technological possibilities and consumer preferences, but the fear that traditional journalism or traditional media is “under threat” is, to me, overblown. Yes, anyone can publish news and views anytime, but most strive to put their 2c worth on the media sites associated with the major newspaper and electronic media brands. Why? To benefit from (a) the visibility, that is, presence of many readers, and (b) the editorial quality – the brand promise – of the established media outlet. A submitted picture that is seen, for example, on The Guardian site, is worth a thousand pictures on mynonameblog.com. This is all-the-more true if the publication editors flag readers attention to the citizen journo contribution: giving it an editorial stamp of approval.

The power of hubbing has been talked about a lot, not least by management guru Michael Porter, and there can be no doubting the reinforcing feedback loop at work in hubs. In this case, where more readers are that’s where more writer-contributors want to be, which makes the hub more valuable to readers, etc. What’s most valuable to readers in a world of a billion potential journalists? Little doubt it is what has always been valuable to readers, that is, the activities of editors providing oversight and quality control: filtering, choosing, framing and balancing information and viewpoints. Any content that is not subject to oversight is, well, just someone yapping.

From origination to “hubbing”
What will surely happen to the main media outlets is that the percentage of own-originated content will go down as the percentage of publicly contributed content goes up. They will have to adjust their game to include wider information quality management. In addition to providing what they always have (quality and timely and relevant content) they will need to be able to function less as own-content originators and more as hubs – providing editorial-quality oversight and therefore attracting many readers in the virtuous-cycle spoken of above. But they will still be in business, and still in essentially the same business of information collection, editorial processing and oversight.

The citizen journalist may effect what the media outlets says and does – for example by providing evidence that must be included in a story – but this does not change the balance of power. The value of the editorial oversight and synthesis is higher than ever. This is what branded media providers offer and the citizen journalist cannot. The principle of anticipating the future here is this: where a service provides a value, the service-provider will continue to exist into the future. Nothing has changed in the value of editorial oversight, in fact, it is more valuable than ever. That’s why major media outlets will be part of the future.

This is not to say the current major media brands will survive – they may well miss or mismanage the transition to information quality hub function – and fold, as brands or as companies, as new ones emerge. The general news brands may also, over time give way to narrower topic niche brands. But the concept of a centralized quality-enforcing media hub is not dissolving into citizen yapping any time soon.

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So far so good. Tracking technology change is an important stage in scanning the external environment and anticipating sources or change and/or disruption. But no technology ever changed itself. History is littered with fabulous mind-bending, world-changing technologies that didn’t make it out of the lab. In fact, technologies only change because humans or human institutions want them to change AND (two separate hurdles here) they allow them to change.

Most people, most of the time, want technologies to change because they change for the better, improving products and services and/or making them cheaper. Companies want new technologies because improvements offer new sales options and (sometimes) industry competitive advantage, among other things. Societies express the desire for technology to go forward by stimulating and facilitating change in many ways (for example through government or industry funding of R&D or protecting intellectual property or making capital markets more transparent.)

Technology filtered by human choice
Once a technology breakthrough emerges, that’s hardly the end of the story. In fact it is still very much the beginning. New technologies of any importance are subject to public scrutiny and choices. Individually, or as a society, we ask ourselves, is this technology good for us? Debates happen, and power and politics and regulation takes its course, but one way or another technologies that most people like – mobile phone’s for example – will go forward while technologies such as GMOs will stall. Also, in a market economy, technologies are inescapably subject to consumer economics: those that raise user benefit (pass a buyer;s cost-benefit analysis) will be adopted. Those that don’t sit in the lab.

In other words, technology possibility is a matter of science and engineering, and the possibility frontier is expanding all the time, but the road from possibility to actuality is the rocky road of human ideas, preferences, and choices. Technology change means technology adoption, that is, it is a form of social change.

Why is this distinction important? Because one of the main reasons forecast fail is they see the technology possibility frontier as the future, underestimating the forces of social triage. There are two sites that I love that illustrate this wonderfully. Check out Paleo-Future (A Look into the Future that Never Was) and Modern Mechanics (Yesterday’s Tomorrow Today). Both are crammed with failed forecasts of this type. This is not to say that we cannot forecast usefully – much more to come on this in this journal – but it does give us pause in viewing many of today’s techno-inspired forecasts which make the same type of error. (Pics credit to the sites mentioned.)

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